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Have questions about Darn Good Yarn and all of our cool knitting and crochet yarns? You're in the right place!

Q: What's your return policy?
A: Did you ever hear that commercial that talks about happy cheese comes from happy cows? Well, happy crafts come from happy Darn Good Yarn-ers. I (Nicole, the owner of Darn Good Yarn) know that shopping online can suck sometimes. When it comes to yarn, it's a tactile experience... mmm to run your fingers over the yarn. So, shopping for these jewels online takes a wind out of the sales a little (but luckily I charge a lot less than your LYS, you're still supporting one very small business and you can shop in your PJ's at my store).

But, this is why Darn Good Yarn is so, well, Darn Good. Try it, Feel it, Love it, Hate it, Use it, Stare at it. If you're not pleased with it (even if you've started crafting with it), send it all back in 30 days and I'll refund you your purchase price (minus shipping). If you've started using it and you're not delighted, just stop, take it off the needles, put it in the box and send it back to me. You have 30 days from placing the order, International orders have 40 days from placing the order. Prior to returning any yarn, please contact us at info@darngoodyarn.com with the reason and what exactly you're returning.

Q: So, what can I make with this yarn?  I need some ideas!
A: Our yarn is wonderful for some excellent projects like scarves, purses, tote bags, hats, vests, embellishments ponchos and rugs. They are a nice compliment to felted crafts too. Also, each Recycled Silk Sari Yarn skein is hand-spun in Nepal creating amusing unpredictability making any project, no matter how straightforward in pattern, instantaneously enchanting. Go and check out the "Get Inspiration" link (on the top of the page) and explore what Featured Artists, Fellow Darn Good Yarn-ers and the Darn Good Yarn Family are doing! You're bound to find some great ideas and free knitting and crochet patterns there!

Q: So, this recycled silk, it’s your specialty right.. tell me more about it.
Darn Good Yarn’s Recycled Silk Sari Yarn is undeniably the most distinctive yarn you will ever come across as you embark on your crafting adventures.  Silk remnants (from the actual creation of regional saris—not old used silk) are hand spun primarily by women's co-ops and cottage businesses into luminous silk skeins for you to enjoy.

Not only will you get some great yarn you’ll be contributing to a grassroots economy in Nepal and India. When you craft up this yarn you’ll automatically be connected with the people, mainly women, living on the other side of the world. An immense amount of time and raw skill goes into each hand crafted skein. The silks are sorted, teased by hand and then hand-spun to create the yarn. We only do business with co-ops who provide fair trade and wages to the people who create Darn Good Yarn’s yarn. This in turn provides locals with wages, healthcare & education benefits for them and their families.

This yarn is sometimes called the following: Himalayan Silk Yarn, Recycled Sari Yarn, Recycled Sari Silk Yarn, Nepalese Yarn, Kathmandu Yarn, Rungy Chungy Yarn, and Tibetan Yarn.

Q: How should I take care of my yarns purchased from Darn Good Yarn?
A: Dry clean or hand wash in cool water.  Do not wring.  Reshape and lay flat to dry. Or you can read more about care here: http://www.darngoodyarn.com/2009/10/silkyarncare/

Dry-cleaning your recycled silk garment is recommended if you want your garment to retain the look and feel it had when newly completed.

Recycled silk can be handwashed in cold water and dried flat. Be VERY careful to support it when wet to avoid stretching. Do not twist or wring. Lie flat to dry. The silk will "fuzz" a bit after handwashing, so the texture will bedifferent from that of the newly completed garment.

Personally, I'm a huge fan of Dryel or SOAK wash for aything I hand mak

Q: How long does it take to process my order?
A: We will normally pack and ship your order within 24-48 business day hours

Q: What makes your yarn so different?
A: We get the best, charge the least, end of story! Best of all, because we support fair trade and the local artisans around the world you will too when you order from Darn Good Yarn.

Q: What is your philosophy...on this yarn?
A: Good question. Aside from this yarn being 100% Child Labor Free. We concentrate on the promotion of Nepali and Indian people to help secure their skills and lifestyles throughout the local region. For our recycled silk yarn, hemp and other accessories from Nepal, they employee village women through which various benefits are extended such as health care and education for their children. Fair trade and social benefit....and really great yarn....Does it get any better? We didn't think so either.

Q: What are some of your knitting tips for DGY's Recycled Silk Sari Yarn?

A: Well we're glad you asked. As you use each skein (particularly more than 1 in 1 project) you will achieve a beautiful kaleidoscopic look. We prefer to mix this yarn with a solid yarn. It's fun to throw into the mix when felting certain projects too! Don't forget, if you'd like a loopy, lacey look, use larger needles.

When you're knitting: The strands should be kept twisted this will reduce breakage. Occasionally, we find the yarn can break. We simply tie it back together with a simple square knot and you can't even tell! We're sure there are more eloquent ways to deal with breakage but this is the easiest and most universal. However, once you have your project knitted up you shouldn't have any problems with breakage... it's the strength in numbers theory:)

Conditions of Use

Welcome to Darn Good Yarn's online store! Darn Good Yarn and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Notice below, which also governs your visit to our website, to understand our practices.

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RISK OF LOSS

All items purchased from Darn Good Yarn are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. All items purchased from Darn Good Yarn, retail or wholesale always have the option to add insurance or other protective shipping modifications to them. It is your choice to notify Darn Good Yarn staff if you want these options at time of purchase. If you purchase an item and it is shipped per our standard method of shipping without requested insurance etc and items are lost, stolen, mis-delivered, it is not the responsibility of Darn Good Yarn to furnish a replacement.

PRODUCT DESCRIPTIONS

Darn Good Yarn and its associates attempt to be as accurate as possible. However, Darn Good Yarn does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Darn Good Yarn itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Darn Good Yarn ON AN "AS IS" AND "AS AVAILABLE" BASIS. Darn Good Yarn MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Darn Good Yarn DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Darn Good Yarn DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Darn Good Yarn ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Darn Good Yarn WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

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DISPUTES

Any dispute relating in any way to your visit to Darn Good Yarn or to products you purchase through Darn Good Yarn shall be submitted to confidential arbitration in Maine, United States of America, except that, to the extent you have in any manner violated or threatened to violate Darn Good Yarns intellectual property rights, Darn Good Yarn may seek injunctive or other appropriate relief in any state or federal court in the state of Maine, United States of America, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

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Privacy Notice

This privacy notice discloses the privacy practices for Darn Good Yarn (darngoodyarn.com). This privacy notice applies solely to information collected by this web site.

Information Collection, Use, and Sharing
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We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

You may also opt out of emails but modifying your profile which can usually be found at the bottom of our email based newsletters sent to the email address in question.

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Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 207-564-2822

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: info@Darn Good Yarn.com